Welcome to Doctors Only Urgent Care (doctorsonlyurgentcare.com). These Terms of Service govern your access to and use of our website, scheduling platforms, automated telephone systems, and text messaging communications. By accessing our website or booking an appointment, you agree to be bound by these Terms.
Medical Disclaimer
The content provided on this Site and any automated responses via our scheduling bots or AI tools are for informational and scheduling purposes only. Interacting with our website, booking portals, or automated voice/text agents does not establish a physician-patient relationship. A formal relationship is only established upon clinical intake and examination by a provider at our physical facilities.
Use of the Services & Scheduling
By utilizing our online appointment portal (powered by Cal.com) and automated assistant platforms (powered by Retell AI), you represent and warrant that:
- All information you submit is truthful, accurate, and current.
- You are at least 18 years of age or possess legal parental/guardian consent to book a medical appointment.
- Your use of the Services does not violate any applicable law or regulation.
Text Messaging & Automated Voice Communications
By opting in to our communication services, you accept the following provisions:
- Program
- Doctors Only Urgent Care sends appointment confirmations, automated updates, schedule reminders, and automated voice status checks via Cal.com and Retell AI.
- Frequency
- Message frequency varies depending on your interactions and appointment patterns.
- Rates
- Message and data rates may apply. Check with your mobile carrier for details.
- Opt-Out
- Reply STOP to any text message to unsubscribe at any time.
- Help
- Reply HELP or contact our main office for assistance.
Mobile opt-in data and SMS consent are not shared with third parties for marketing or promotional purposes. Your opt-in information is used solely to facilitate your requested care.
Prohibited Activities
Prohibited use of our Services includes, but is not limited to:
- Attempting to bypass, trick, or inject malicious prompts into our AI voice channels or web applications.
- Using automated scripts, scrapers, or bots to harvest data from our booking links.
- Falsely booking appointments under a fictitious identity or using a phone number you do not have authorization to use.
Intellectual Property Rights
Unless otherwise indicated, the Site, our branding elements, software workflows, text configurations, and custom logos are our proprietary property and are protected by copyright, trademark, and trade dress laws. You may not copy, reproduce, or republish any part of our digital systems without explicit written consent.
Limitation of Liability
In no event will Doctors Only Urgent Care, its directors, employees, or tech partners (including Retell AI and Cal.com) be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the website or communication pipelines.
Governing Law
These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of law principles.
Modifications to Terms
We reserve the right, in our sole discretion, to make changes or modifications to these Terms of Service at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of these Terms.
Contact Information
To resolve a complaint or receive further information regarding use of the Services:
- Email: info@doctorsonlyurgentcare.com
- Phone: 844-318-5500